The Gym Journal
Support
Having trouble with the app, a purchase or your account? Start here.
Contact us
If you can’t find the answer below, send us a message. Briefly describe the issue and, if possible, include a screenshot.
We respond as quickly as possible. In most cases, within 1–2 business days.
FAQ
Common questions
I can’t log in. What should I do?
Check that you are using the correct email address and that the account was created previously. If email verification is required, also check your Spam folder. If the issue continues, contact support.
I can’t see my workout in history.
First refresh the history screen and make sure you are signed in to the correct account. If the workout is still missing, contact support with the approximate date and a description of what was logged.
The app misunderstood my workout.
The Gym Journal interprets natural-language entries, so unusual shorthand may occasionally be misunderstood. Try entering the workout more explicitly, for example: “bench press 3x8x60kg”. If the issue repeats, send us an example.
How do I restore my Pro purchase?
Open the Pro plan screen or account settings and choose “Restore Purchases”. Make sure you are using the same Apple ID or Google account that was used for the original purchase.
I paid for Pro, but the app still shows Free.
First use “Restore Purchases”. If that does not help, close and reopen the app. If the issue continues, contact support and tell us whether you are using iPhone or Android. Do not send payment-card information.
How do I cancel my subscription?
Subscriptions are managed directly through the App Store or Google Play. The app may also provide a button that opens the relevant subscription settings.
How do I delete my account?
If the app provides an account-deletion option in settings, use it directly. Otherwise, contact support from the email address associated with your account.
Can I suggest a new feature?
Yes. We actively collect user feedback. Tell us what is missing and when that feature would be useful to you.